Terms & Conditions

Last Updated: January 1, 2025

1. Introduction and Acceptance

Welcome to GB Lighting. These Terms and Conditions ("Terms") govern your access to and use of our website gblighting.co.uk and the purchase of our RGB lighting products and services. By accessing our website or making a purchase, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, you must not use our website or services. We reserve the right to modify these Terms at any time, and your continued use constitutes acceptance of any changes.

2. Company Information

GB Lighting is a registered company in the United Kingdom:

  • Company Name: GB Lighting
  • Company Registration Number: 03769817
  • Registered Address: 98 Ruth Summit, East Sophia BS23 3YE, United Kingdom
  • Contact Email: info@gblighting.co.uk
  • Contact Phone: +447861468442

3. Product Information and Availability

3.1 Product Descriptions

We make every effort to ensure that product descriptions, specifications, and images on our website are accurate. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free. Products may vary slightly in appearance from images shown.

3.2 Pricing

All prices displayed on our website are in British Pounds (GBP) and include VAT at the current rate of 20% unless otherwise stated. We reserve the right to change prices at any time without prior notice. The price applicable to your order will be the price displayed at the time you complete your purchase.

3.3 Product Availability

All products are subject to availability. We make every effort to ensure adequate stock levels, but we cannot guarantee that all products will be available at all times. If a product becomes unavailable after you place an order, we will notify you promptly and offer alternatives or a full refund.

4. Ordering and Payment

4.1 Order Process

When you place an order through our website, you are making an offer to purchase products subject to these Terms. We reserve the right to accept or decline your order for any reason, including product availability, errors in pricing or product information, or suspected fraudulent activity.

4.2 Order Confirmation

After placing an order, you will receive an email confirmation. This confirmation does not constitute acceptance of your order but merely acknowledges receipt. Acceptance occurs when we dispatch the products and send you a dispatch confirmation email.

4.3 Payment

Payment must be made in full at the time of ordering. We accept the following payment methods:

  • Credit and debit cards (Visa, Mastercard, American Express)
  • PayPal
  • Other payment methods as displayed at checkout

All payment transactions are processed securely through encrypted connections. We do not store complete credit card information on our servers.

4.4 Payment Security

We use industry-standard security measures to protect your payment information. However, you are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account.

5. Delivery and Shipping

5.1 Delivery Areas

We currently deliver to addresses within the United Kingdom and Ireland. Additional shipping restrictions may apply to certain locations, which will be communicated during the checkout process.

5.2 Shipping Costs

Shipping costs are calculated based on order value and delivery location:

  • Standard UK delivery: £5.00
  • Free UK delivery on orders over £50.00
  • International shipping costs vary by destination

5.3 Delivery Times

Estimated delivery times are provided during checkout and in your dispatch confirmation email. Standard delivery typically takes 2-5 business days within the UK. These are estimates only and not guaranteed delivery dates. We are not liable for delays caused by courier services or circumstances beyond our control.

5.4 Delivery Responsibilities

You must provide accurate delivery information. We are not responsible for delays or non-delivery due to incorrect address information. If you are not available to receive delivery, the courier will leave a notice with instructions for re-delivery or collection.

5.5 Risk and Title

Risk in the products passes to you upon delivery. Title to products passes to you upon receipt of full payment and successful delivery.

6. Returns and Refunds

Our return and refund policies are detailed separately in our Refund Policy. Please review that policy for complete information regarding your rights to return products and receive refunds. In summary:

  • You have 30 days from receipt to return products for a full refund
  • Products must be unused and in original packaging
  • Faulty products can be returned at any time within warranty period
  • Return shipping costs may apply in certain circumstances

7. Warranties and Guarantees

7.1 Product Warranties

All products come with a manufacturer's warranty covering defects in materials and workmanship. Warranty periods vary by product and are specified in product descriptions. Typical warranty periods are:

  • LED strips: 2 years
  • Smart bulbs: 2 years
  • Light bars and floor lamps: 1-3 years depending on model
  • Accessories: 1 year

7.2 Warranty Limitations

Warranties do not cover:

  • Normal wear and tear
  • Damage caused by misuse, abuse, or improper installation
  • Unauthorized modifications or repairs
  • Damage from accidents, water, or environmental factors
  • Products used for commercial purposes (unless specified)

7.3 Warranty Claims

To make a warranty claim, contact us at info@gblighting.co.uk with your order number, proof of purchase, and description of the issue. We will assess the claim and provide repair, replacement, or refund as appropriate.

8. Limitation of Liability

8.1 Exclusions

Nothing in these Terms excludes or limits our liability for:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Any liability that cannot be excluded under applicable law

8.2 Limitations

Subject to clause 8.1, our total liability to you for any loss or damage arising from or in connection with these Terms or your use of our products shall be limited to the amount paid by you for the specific products giving rise to the claim.

8.3 Indirect Damages

We shall not be liable for any indirect, special, incidental, or consequential damages, including loss of profits, data, or business opportunities, arising from your use of our products or services.

9. Intellectual Property Rights

9.1 Our Rights

All content on our website, including text, graphics, logos, images, videos, and software, is the property of GB Lighting or our licensors and is protected by copyright, trademark, and other intellectual property laws.

9.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes. You may not:

  • Reproduce, distribute, or modify website content without permission
  • Use automated systems to access or scrape our website
  • Remove copyright or proprietary notices
  • Use our trademarks or branding without authorization

10. User Conduct and Prohibited Activities

You agree not to:

  • Use our website for any unlawful purpose
  • Impersonate any person or entity
  • Interfere with website security features
  • Upload viruses or malicious code
  • Harass, abuse, or harm other users
  • Collect user information without consent
  • Submit false or misleading information
  • Engage in fraudulent activities

11. User-Generated Content

11.1 Reviews and Comments

You may submit reviews, comments, and other content on our website. By submitting content, you grant us a non-exclusive, royalty-free, perpetual, worldwide license to use, display, reproduce, and distribute that content.

11.2 Content Standards

User-generated content must not:

  • Contain offensive, defamatory, or discriminatory material
  • Violate intellectual property rights
  • Include personal information of others
  • Be misleading or fraudulent
  • Promote illegal activities

11.3 Moderation

We reserve the right to remove any user-generated content that violates these Terms or is otherwise objectionable, without prior notice.

12. Third-Party Services and Links

Our website may contain links to third-party websites and integrate with third-party services (such as payment processors and social media platforms). We are not responsible for the content, privacy practices, or terms of these third-party services. Your use of third-party services is at your own risk and subject to their terms.

13. Privacy and Data Protection

Our collection and use of your personal information is governed by our Privacy Policy. By using our services, you consent to our data practices as described in the Privacy Policy. We are committed to protecting your privacy and complying with UK GDPR and data protection laws.

14. Termination

We reserve the right to suspend or terminate your access to our website and services at any time, without notice, for:

  • Violation of these Terms
  • Fraudulent or illegal activity
  • Behavior that harms GB Lighting or other users
  • Any reason at our discretion

Upon termination, your right to use our services ceases immediately, but provisions regarding liability, indemnification, and dispute resolution remain in effect.

15. Force Majeure

We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including:

  • Natural disasters
  • War, terrorism, or civil unrest
  • Government actions or regulations
  • Labor disputes or strikes
  • Utility failures or telecommunications outages
  • Pandemics or public health emergencies
  • Supplier failures

16. Dispute Resolution

16.1 Informal Resolution

If you have any concerns or disputes, please contact us first at info@gblighting.co.uk. We will make good faith efforts to resolve disputes informally.

16.2 Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16.3 Alternative Dispute Resolution

If we cannot resolve disputes informally, you may pursue alternative dispute resolution through mediation or arbitration before initiating legal proceedings.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

18. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and GB Lighting regarding use of our website and services, superseding any prior agreements or understandings.

19. Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or our right to enforce it in the future.

20. Assignment

You may not assign or transfer your rights or obligations under these Terms without our written consent. We may assign our rights and obligations to any party at our discretion.

21. Contact Information

For questions or concerns regarding these Terms & Conditions, please contact us:

  • Email: info@gblighting.co.uk
  • Phone: +447861468442
  • Address: 98 Ruth Summit, East Sophia BS23 3YE, United Kingdom
  • Business Hours: Monday-Friday 9:00 AM - 6:00 PM, Saturday 10:00 AM - 4:00 PM

22. Changes to Terms

We reserve the right to update these Terms at any time. When we make changes, we will update the "Last Updated" date at the top of this page and notify users of material changes via email or prominent website notice. Your continued use of our services after changes become effective constitutes acceptance of the revised Terms.