Privacy Policy

Last Updated: January 1, 2025

1. Introduction

Welcome to GB Lighting ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website gblighting.co.uk and purchase our RGB lighting products and services.

By using our website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

  • Create an account on our website
  • Place an order for products
  • Subscribe to our newsletter
  • Contact us via email, phone, or contact forms
  • Participate in surveys or promotions
  • Leave reviews or comments on our website

This personal information may include:

  • Full name
  • Email address
  • Postal address
  • Telephone number
  • Payment information (processed securely through third-party payment processors)
  • Order history and preferences

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

  • IP address
  • Browser type and version
  • Operating system
  • Referring website addresses
  • Pages viewed and time spent on pages
  • Click patterns and navigation paths
  • Device identifiers
  • Geographic location data

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our website. These technologies help us:

  • Remember your preferences and settings
  • Understand how you use our website
  • Improve website functionality and performance
  • Deliver targeted advertising
  • Analyze traffic patterns and user behavior

You can control cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

3. How We Use Your Information

We use the collected information for various purposes, including:

  • Order Processing: To process and fulfill your orders, arrange delivery, and provide customer support
  • Communication: To send order confirmations, shipping notifications, and respond to inquiries
  • Account Management: To create and manage your account, maintain order history, and provide personalized experiences
  • Marketing: To send promotional emails, newsletters, and special offers (with your consent)
  • Website Improvement: To analyze usage patterns, troubleshoot issues, and enhance user experience
  • Legal Compliance: To comply with legal obligations, prevent fraud, and protect our rights
  • Product Development: To understand customer needs and develop new products or improve existing ones
  • Customer Service: To provide technical support and respond to customer inquiries

4. Information Sharing and Disclosure

We do not sell your personal information to third parties. However, we may share your information with:

4.1 Service Providers

We work with trusted third-party service providers who assist us in operating our business, including:

  • Payment processors (to handle secure transactions)
  • Shipping and logistics companies (to deliver your orders)
  • Email service providers (to send communications)
  • Analytics providers (Google Analytics, Facebook Pixel)
  • Cloud hosting services (to store data securely)
  • Customer support platforms

These service providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your information.

4.2 Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal processes, court orders, or government requests
  • Enforce our Terms & Conditions
  • Protect our rights, property, or safety
  • Investigate and prevent fraud or security issues
  • Protect the rights and safety of our customers and the public

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity. We will notify you via email and/or prominent notice on our website of any such change in ownership.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL/TLS encryption for data transmission
  • Secure servers with firewall protection
  • Regular security audits and vulnerability assessments
  • Access controls and authentication mechanisms
  • Employee training on data protection practices
  • Encrypted storage of sensitive information

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

Under applicable data protection laws, you have the following rights:

  • Access: Request copies of your personal information
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal obligations)
  • Restriction: Request restriction of processing in certain circumstances
  • Portability: Request transfer of your data to another service
  • Objection: Object to processing of your information for certain purposes
  • Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us at info@gblighting.co.uk. We will respond to your request within 30 days.

7. Marketing Communications

With your consent, we may send you marketing emails about new products, special offers, and company updates. You can opt out of marketing communications at any time by:

  • Clicking the "unsubscribe" link in any marketing email
  • Updating your email preferences in your account settings
  • Contacting us directly at info@gblighting.co.uk

Please note that even if you opt out of marketing communications, we will still send transactional emails related to your orders and account.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary depending on:

  • Active account status
  • Legal and regulatory requirements
  • Warranty and product support obligations
  • Dispute resolution needs
  • Business operational requirements

When information is no longer needed, we securely delete or anonymize it.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take prompt steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those in your jurisdiction. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

11. Third-Party Links

Our website may contain links to third-party websites, including social media platforms and partner sites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by:

  • Posting the updated policy on our website
  • Updating the "Last Updated" date
  • Sending email notifications for material changes

Your continued use of our services after changes become effective constitutes acceptance of the revised policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

  • Email: info@gblighting.co.uk
  • Phone: +447861468442
  • Address: 98 Ruth Summit, East Sophia BS23 3YE, United Kingdom
  • Company Registration Number: 03769817

14. UK GDPR Compliance

GB Lighting complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We are committed to protecting your privacy rights and handling your personal information responsibly and transparently.